can someone check my line stats

[mikehesser]

sky been messing with my line stats and my speed drop but when i phone up they said this is a more stable line so faster with less errors are they right?
i was gettinf 14-15 meg but now i am on there 20 meg setup and everthing changed
DSL Link Downstream Upstream
Connection Speed 10234 kbps 798 kbps
Line Attenuation 28.0 db 13.0 db
Noise Margin 7.8 db 15.9 db

what should i do,
thanks

[mikehesser]

got this from dmt tool but as i am new to this i dont know what anything means,
any help??

[trolltamer2]

WOW thats some interleaving depth....... i've never seen over 64 before.... does its job though you have NO errors lol. Did you ask them to look at your line? if it was working fine before and you was happy i would ask them to put it back as it was! but 10mbps is not to be sniffed at, wish i could get that <dreams> lol

[izools]

Looking at the upstream sync rate it seems you've been put on DLM.

You'll need to be put through to Customer Solutions, and ask them to disable DLM and:

1. Lift the Upstream sync rate cap
2. Set the target SNR to 6.0dB
3. Decrease the Interleave Delay / Interleave Depth as low as the system allows

You should then be hot to trot!

Good luck, and keep us posted

[mikehesser]

hi thanks for that,
i phoned sky and asked wht you said they said this is set up as i asked but as i am new to this i am unusure what they do but here is another dmt tool report
thanks again for your help!!

[izools]

They still haven't lifted your upstream rate cap.

If you want your upstream connection speed increased (should support about 1100K not 767K it is connected at now), you can ask to speak to customer solutions again, requesting that they leave the interleave depth at a low level, leave the SNR at 6.0dB, but also put you on a 20Meg / 1.3Meg profile as this is what you are paying for.

If however the upstream doesn't bother you, or more likely isn't worth the hastle of Sky's ever-so-wonderful support, then kudos! Great improvement for a phone call, eh?

[mikehesser]

also this test as well

[MILOS10000]

also this test as well

What's the current state of play, Mike?

[mikehesser]

HI sky sent bt today to check the line out as i am meant to be on the 20mb package but they can not get it over 14 ,
i can using the dmt tool and dropping the snrm ,
so sky caped me at 18mg but when bt can they said i was getting the full 18mb in bt box and the end of my road but not in the house but my internal wireing is very good? as he was here 3 hours he said he report it and get somone back.
heres my stats
stem Up Time 04:29:18
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 7040 13722 0 445 18792 00:16:34
LAN 10M/100M 52142 40186 0 3708 589 04:29:09
WLAN 11M/54M/270M 0 0 0 0 0 04:28:02

ADSL Link Downstream Upstream
Connection Speed 14894 kbps 1103 kbps
Line Attenuation 28.5 db 12.8 db
Noise Margin 4.8 db 7.8 db

[MILOS10000]

HI sky sent bt today to check the line out as i am meant to be on the 20mb package but they can not get it over 14 ,
i can using the dmt tool and dropping the snrm ,
so sky caped me at 18mg but when bt can they said i was getting the full 18mb in bt box and the end of my road but not in the house but my internal wireing is very good? as he was here 3 hours he said he report it and get somone back.
heres my stats
stem Up Time 04:29:18
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 7040 13722 0 445 18792 00:16:34
LAN 10M/100M 52142 40186 0 3708 589 04:29:09
WLAN 11M/54M/270M 0 0 0 0 0 04:28:02

ADSL Link Downstream Upstream
Connection Speed 14894 kbps 1103 kbps
Line Attenuation 28.5 db 12.8 db
Noise Margin 4.8 db 7.8 db

You need to get onto Sky again, if this hasn't been resolved...

[mikehesser]

it not changed but sky say it the best they can do but i can get 15.5 meg is i drop the snr to about 4.3.
any ideas

[izools]

There's nothing wrong with those stats matey, you're ona 28dB line so even if you were put on to a upto 24 mbit package with no cap you wouldn't connect at that speed.

I've seen better speeds for 28dB lines but all lines are different. You're simply getting the best speed your line is capable of

[mikehesser]

hi ,
thanks for the information only problem is before sky put me on the new 20mb package and i was on the 16meg i was getting about 15.5 and full speed if i dropped the snr to about 5 but maybe now my line has seen better days,

[MILOS10000]

hi ,
thanks for the information only problem is before sky put me on the new 20mb package and i was on the 16meg i was getting about 15.5 and full speed if i dropped the snr to about 5 but maybe now my line has seen better days,

Your Downstream Interleaved Depth is too high - ask them to alter this...